Every detail on one form
Customer, phone, item, fault, address, landmark, onsite or pick-up, and the appointment time. Everything the technician needs before leaving the shop.
For repair and service businesses
Complaint and repair management software that keeps every job on track
Log each service call, give it to the right technician, follow jobs at outside service centres, hand over an invoice with your logo and keep customers coming back with WhatsApp reminders. One place for your whole service desk, from the first call to the final bill.
- We set up your workspace for you
- Works on phone and desktop
- Monthly plans, no card needed
Product tour
From the first call to the final invoice
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01Every complaint in one list
Search, sort and open any job in a click. Status, technician and appointment sit side by side.
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02Today’s work at a glance
The schedule for today and tomorrow, overdue jobs and how many open jobs each technician has.
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03Message customers on WhatsApp
Pick a customer list and an approved template, send now or schedule it, and watch each message get delivered and read.
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04See what your messages achieved
Delivery, reads, failures and opt-outs for any period, compared with the one before, with the reason behind every failure.
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05An invoice with your logo
Open a printable invoice from any complaint with your logo, GSTIN and the amount in words. Print it or save it as PDF.
Does this sound like your service desk?
- Complaints come in by phone, WhatsApp and walk-ins, and some never get written down.
- You have to ring around to find out which technician is on which job.
- Units sent to an outside service centre are forgotten until the customer calls to ask.
- At month end nobody can say how much was billed, or what the jobs cost.
- Service reminders and offers go out one WhatsApp at a time, and nobody knows who read them.
Nova RCMS gives every complaint one place to live, so nothing depends on someone’s memory or a notebook.
Features
Built around how a service desk really runs
From the moment a customer calls until the job is billed, each step has a clear place in the software.
Assign the right technician
Each technician gets an “Assigned to me” list. You see who has how many open jobs and which complaints still have no owner.
Follow jobs at service centres
Mark a job as outsourced, pick the vendor and note their charge. Nothing sits at a service centre without you knowing.
Catch overdue jobs early
The dashboard lists open complaints that are past their appointment date, oldest first, so you can act before the customer calls.
Know what each job earned
Record expenses and the bill amount. See billed, expense and margin for this month against last month.
Reports you can act on
Detailed, billing, item, customer, location and team reports with filters, sorting and one-click CSV export for Excel.
Access for the whole team
Admins, staff, customers and vendors each sign in with their own role and only see what they need.
A record of every change
The activity log shows who added, changed or deleted a complaint, item or user, and when.
Invoices with your logo
Open a print-ready invoice from any complaint with your logo, GSTIN and the amount in words. Print it or save it as PDF.
Customer lists
Build lists from your complaints (by item, area or last visit) or upload a CSV. Live lists keep themselves up to date.
WhatsApp campaigns
Send approved WhatsApp templates to a customer list from your own business number, now or at a set time.
Engagement reports
See how many messages were delivered and read, why any failed, and who opted out, compared with the period before.
Want to see it with your own items and team?
Book a free demoMade for businesses that fix things
If your team visits customers, takes units in for repair or hands work to a service centre, Nova RCMS fits the way you already work.
- Computer and laptop repair
- CCTV and security systems
- Inverter and UPS service
- Home appliance repair
- AC installation and service
- Printers and office equipment
- Mobile and electronics repair
- AMC and facility maintenance
How it works
Up and running in three steps
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1
Book a demo
Tell us a little about your business. We call you back and show you the software on a short screen-share.
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2
We set up your workspace
We add your items, service areas and team accounts, so you start with your own data instead of a blank screen.
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3
Start logging complaints
Your team signs in from any browser on a computer or phone. There is nothing to install.
Pricing
Simple monthly pricing
Every plan includes every feature. You only choose how many people and complaints you need.
Starter
Small service desks getting started.
₹999/month
- Up to 5 users
- 300 complaints a month
- Dashboard, reports and CSV export
- Vendor and service centre tracking
- Invoices, customer lists and WhatsApp campaigns
- Workspace set up for you
Growth
Growing teams with vendors and multiple locations.
₹2,499/month
- Up to 25 users
- 2,000 complaints a month
- Dashboard, reports and CSV export
- Vendor and service centre tracking
- Invoices, customer lists and WhatsApp campaigns
- Workspace set up for you
Enterprise
Unlimited users and complaints.
₹6,999/month
- Unlimited users
- Unlimited complaints
- Dashboard, reports and CSV export
- Vendor and service centre tracking
- Invoices, customer lists and WhatsApp campaigns
- Workspace set up for you
Prices in Indian rupees. Invoiced monthly, no card needed. Need more users or something custom? Talk to us.
FAQ
Questions people ask before signing up
Can technicians use it on their phones?
Yes. Nova RCMS runs in the browser and the screens adjust to phones and tablets, so a technician can open their assigned jobs from the field without installing an app.
Is our data kept separate from other businesses?
Yes. Every business gets its own workspace. Your complaints, customers, items and reports are only visible to people in your workspace.
Can I track jobs I send to an outside service centre?
Yes. Mark the complaint as outsourced, choose the vendor and enter what they charged. The “With vendors” list and the reports show every job that is still with a vendor.
Can we send WhatsApp messages to our customers?
Yes. Connect your WhatsApp Business number, pick a customer list and an approved message template, and send it now or at a set time. You see which messages were delivered and read, and customers who reply STOP are never messaged again. Meta bills WhatsApp messages to you directly.
Can we give customers an invoice?
Yes. Every complaint with a bill amount has a print-ready invoice with your logo, address and GSTIN. Print it or save it as a PDF from the browser.
Can I get the data into Excel?
Every report has an Export CSV button. The file opens in Excel or Google Sheets and keeps the filters you applied.
What happens if we reach our plan limit?
Nothing is deleted. You can’t add more users than your plan allows, and once the month’s complaint limit is reached, new complaints wait until the 1st or until you move to a bigger plan.
How does billing work?
You pay monthly against an invoice, so there is no card to enter on the website. You can change plans whenever your team grows.
Can we see it before we pay?
Yes. Book a demo and we will walk you through it with sample complaints, then set up your workspace with your own items, locations and team.
Do we need to install anything?
No. It works in Chrome, Edge, Safari and Firefox. We host it and roll out updates for you.
Free demo
See Nova RCMS with your own work
Leave your details and we’ll call to fix a time that suits you. On the call you’ll see:
- How a complaint goes from the first call to the bill
- What your technicians and vendors see
- Invoices with your logo, and WhatsApp campaigns to your customers
- The reports you’d use at month end
- Which plan fits your team
No obligation and no card. Your details are only used to contact you about Nova RCMS.
Thanks, we’ve got your request
We’ll call you on the number you gave us to fix a time for the demo.